Shipping Damages

We take care at CanvasAndMetalPrints.com to make sure all your orders are delivered with the same stunning results as when they are created. If we make a mistake, it is our pleasure to correct it. Please inspect your package upon delivery to make sure it has no damage. All package damage must be reported to the shipper upon receipt.  No returns will be accepted without package damage being reported to the carrier. We recommend taking a snapshot of the damage with a smartphone or portable device to document the damage.  In the unlikely event there is damage to the contents of your package when opened, you must notify our customer service department at support@CanvasAndMetalPrints.com within 7 days. We recommend forwarding a picture of the damage in the email to speed up processing your return and shipping out the replacement product.  All returns must obtain a return authorization number for the return. As a reminder, in the manufacturing of this product there are rare slight imperfections in the coating process. We inspect every product before and after the infusion process to ensure only the highest quality images are shipped out. There will be no returns allowed for these slight imperfections.

Other Defects or Damage

CanvasAndMetalPrints.com provides the online tools to convert your image into a beautiful work of art. You will have the ability to be much more creative with our online designer than most of our competitors. Make sure to inspect your final uploaded image on the preview window before processing. CanvasAndMetalPrints.com will not be held responsible for any defects related to the original image. If you have any questions about our products, finish options or using our designer, make sure to contact our Customer Service Department. It is our goal to give you the highest quality 3D High Definition Image available.  We know you will be proud to display your finished work of art for a lifetime.